Contact support
Email: customer.help.for.ignite@gmail.com
When you write, include your iPhone model, iOS version, Atvia version, and what happened. Please do not send private task content unless you choose to share it.
Tasks are not syncing
Open Atvia → Settings → iCloud sync to check the current sync status. Make sure you are signed in to the same Apple Account on each device and that iCloud access for Atvia is enabled. Sync may take time after a device reconnects to the internet.
Reminders are not appearing
In Atvia → Settings → Notifications, turn on Allow notifications. If iOS has blocked access, use the button there to open the device’s notification settings. A task also needs a reminder time before Atvia can schedule an alert.
Apple Intelligence is unavailable
Apple Intelligence suggestions depend on your device, language, system setup, and the setting in Atvia → Settings → On-device intelligence. You can keep using task capture, planning, and recommendations without Apple Intelligence.
Restore or delete a task
Open Tasks → Recently Deleted to restore a removed task or delete it permanently. To remove all Atvia data from this device, go to Atvia → Settings → Privacy → Delete all Atvia data. Read the confirmation carefully, especially if iCloud sync is unavailable.